FAQ · The short answers

Questions, answered plainly.

Everything people ask about The HouseHOLDER — what it costs, how your money data is protected, who sees what, and what the AI actually does. Short answers, no waffle.

By The HouseHOLDER · Updated August 2026

The basics

What is The HouseHOLDER?#

A home admin app for UK households. Your whole home — bills, boiler, MOT dates, manuals, meter readings, renewals, paperwork — organised in one place, instead of a drawer, seven email accounts and one person’s head.

The dashboard on a phone: the household name and today's date, a count of 28 overdue and 5 due this week, then a Coming up list showing a passport renewal, a chased plumber and an unpaid council bill.
The whole house on one screen: what’s overdue, what’s coming, what’s waiting to be filed. This and every screenshot below is the demo household — a made-up family, the real app.

Who is it for?#

UK homeowners and renters who are tired of being their household’s unpaid admin department. If you’ve ever gone looking for the boiler service receipt at 9pm, it’s for you.

How much does it cost?#

Nothing. It’s a private tool rather than a product — no card, nothing to buy, and the AI included. The AI does the typing, and Settings shows everything it’s done for you — and lets you switch it off whenever you like.

How do I get it?#

At the moment, you don’t. It’s a private tool — built for one household and shared with a few people who asked — rather than something open for general signups.

Is there an iPhone or Android app?#

Not on the App Store or Google Play, no. The web app installs like a native one though: open it in your phone’s browser and choose “Add to Home Screen” for an icon, a full-screen app and push reminders.

How long does setup take?#

Minutes. When you join it asks a handful of questions about the place — how many floors, bedrooms and bathrooms, which of the usual rooms — and builds exactly that, plus a systems list and a starter maintenance schedule (boiler service, meter readings, bin day, smoke alarms, gutters). After that, add things as they cross your path. It’s a filing cabinet, not homework.

Is there a manual?#

Thirty of them, filmed. Every part of the app has a video of about a minute with the written steps beside it — the how-to library — and the same clips sit inside the app under Help. Nobody has ever read a manual, so we made them a minute long instead.

Why “the most boring app in the world”?#

Because house admin is boring, and that’s the point — it should take 30 seconds, not a Saturday. We’d rather be boring and useful than exciting and abandoned.

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Around the house

Can it find my appliance manuals?#

Yes. Ask it to find the manual for anything you’ve added and it searches the web, files the manual against the appliance, and pulls out the maintenance and troubleshooting tips while it’s there.

What paperwork can I file in it?#

Anything: receipts, invoices, warranties, MOT certificates, insurance policies, gas safety certificates, bank statements. One upload button — the app reads each document and suggests what it is and what it belongs to; you confirm. (Wondering what’s worth keeping at all? The retention guide has the document-by-document answer.)

Will it remind me about the MOT?#

Yes — add a car by its number plate and the MOT due date comes straight from the official DVSA record. You’re nudged 30 days before it’s due. The reminder is cheaper than the fine.

A car's own page in the app: its nickname, make and model, a photo, then type, fuel, mileage, MOT due date, insurance, purchase date and price, and a note about the seats.
The car gets a page too: MOT due, insurance renewal, mileage, what it cost, and the service history underneath. You get nudged 30 days before that MOT date.

Can I keep a list of tradespeople we trust?#

Yes — name, trade, phone, rating, notes, and every job you’ve logged against them. Next time it’s “who did we use for the gutters?”, the answer’s already written down.

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Money, bills & statements

How do bills get in without me typing them all?#

Photograph one and the supplier, amount, due date and category are read for you. Or upload a bank statement — the regular payments come pre-ticked, ready to add as bills.

Is it safe to give an app my bank statements?#

We designed for exactly that worry. We never store account numbers, card numbers, sort codes or balances — only amounts, dates and categories, plus a generic label like “Barclays current account”. Merchant names are encrypted at rest, and line-by-line detail is automatically deleted after 12 months. You can also use a statement once and save nothing.

A Where your money goes panel: seven spending categories — home and bills, living and groceries, treats and subscriptions, utilities, getting about, savings, protection — each with a three-month total, a monthly average and a share bar.
This is everything an uploaded statement leaves behind: totals, categories and a monthly average. No account number, no sort code, no balance — there is nothing there to leak.

Does it connect to my bank?#

No, and that’s deliberate. No open-banking connection, no credentials, no live feed. It only ever sees what you choose to upload.

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Renewals & reminders

How do renewal reminders work?#

Any bill can carry a renewal date — insurance, energy, broadband, breakdown cover. It joins your renewals list and nudges you 21 days ahead by default: enough time to get quotes, not so early you forget again.

Why nudge before something auto-renews?#

Because most insurers renew you automatically at a worse price than they’d offer a stranger — the loyalty penalty. A nudge in time means you can compare, switch, or phone up and haggle while it still counts.

Does it track passports and driving licences?#

Yes — and those remind a full year ahead, because renewals take weeks and an expired passport gets discovered at the worst possible moment. If you move house, it also reminds you to update your DVLA address, which is free.

The People page: each family member listed with their passport and driving licence, each showing an expiry date, a Show number link and a green Valid pill.
Everyone’s passport and licence with its expiry and a plain status. The document numbers are encrypted — they only appear when you tap “Show number”.

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Sharing your household

Can my partner use it too?#

Yes — invite them by email and you both see and edit the home’s records: belongings, vehicles, documents, to-dos, meter readings, contractors, warranties. One home, everyone on the same page.

The Household settings panel: a line explaining that members see and edit everything but bills and budget stay private, the household name, then two members listed — one marked Owner, one marked Member.
Two people, one home. The line above the list is the whole privacy rule, said once: members see everything except your bills and budget, unless you say otherwise.

Can my partner see my bank statements?#

Not unless you choose it. Money is private by default: your bills and budget are yours alone until you flip the sharing switches — and even then the household sees monthly totals, never the line-by-line detail of your statements.

Can I manage more than one property?#

Yes. Each property keeps its own belongings, schedules and costs, with a switcher to move between them. Accounts start with one property — ask us and we’ll open up another.

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The AI bit

What does the AI actually do?#

The typing. Photograph a boiler and the make, model and serial number fill themselves in; photograph a bill and the amount and due date are read; upload a statement and the budget builds itself; ask for a manual and it’s found and filed. You check, it types.

What does the AI cost?#

Nothing, to you — it’s included. It costs us pennies per action: most are less than sending a text, and reading a whole statement is the priciest. Every call and what it cost is listed in Settings, so nothing is a mystery.

The AI features settings panel: one AI assistance toggle switched on, a note that every AI feature is included, and three links — Recent activity, This month's AI usage, and AI calls.
One switch for the lot, and three ways to check up on it: what ran, what it failed at, and what it would have cost. Turn the switch off and every form still works by hand.

Do I have to use the AI?#

No. It only ever pre-fills forms — switch it off entirely in Settings and everything still works by hand. It’s a convenience, never a requirement.

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Your data & account

Can I get my data out?#

All of it, any time: one button builds a zip of your whole home — every document, photo and record, in folders that mirror the app, with a browsable index. No lock-in; it’s your house, not ours.

The Your data settings panel, showing the folder tree the export produces: a README, then Properties containing each house, its Belongings with the boiler's photos, manuals and receipts, then Rooms, Vehicles, People, Trips and Kids HQ.
The zip you get, shown before you ask for it — ordinary folders, ordinary files, readable on any computer without us.

What do you never store?#

Account numbers, card numbers, sort codes and balances from statements — never. Merchant names are encrypted at rest and statement detail is deleted after 12 months. Card payments are handled by Stripe; we never see your card.

How do I delete my account?#

From Settings, permanently and completely — properties, belongings, documents, photos, bills, reminders, everything. You type DELETE to confirm. Download your export first if you want a copy. Already uninstalled the app? thehouseholder.diy/delete-account explains how to do it from any browser, or by email if you can no longer sign in.

How do I sign in? Is this another password to remember?#

No password: sign in with an email link, Google, or a passkey (Face ID or fingerprint). Nothing to forget, nothing to leak.

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Something we haven’t answered? Email info@thehouseholder.diy — a human reads it.

That’s the lot.

Proudly the most boring place on the internet — one household’s bills, boiler, MOT and manuals, quietly handled. Not open for signups at the moment.

From the boring shelf: How to use it, in one-minute videos · The UK home maintenance calendar · How long to keep receipts, warranties and paperwork · Why this exists at all.